Shipping policy

I’m thrilled to ship some artwork your way! Every animal I paint is a tribute to the mysteries of nature and the joy of exploring its beauty. I hope this artwork fills your home with the same sense of awe and wonder that inspired me to create it.

Please allow 2-3 business days for handling. Shipping typically takes between 3-7 business days, but during holiday season, it could be 5-10 business days for shipping. Shipping times are up to the shipping company, though. If a package is late or delayed, I sincerely apologize on behalf of the shipping company. If you package is lost in transit, please contact me via art@anetaortiz.com within 48 hours in order to have a replacement shipped out at no additional cost to you.

If you receive a damaged item, please contact me at art@anetaortiz.com and I’ll be happy to replace your item. NOTE: you must send a picture of the damaged item within 48 hours to be eligible for a return.

I am not responsible for any VAT, import fees or other duties that your local government may charge you upon delivery.